May 13 2024
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Can I switch into or out of an Impact Bib Registration?

By | Registration, Registration, Results & Swag, Results & Swag | No Comments
We understand that the Impact Bib is a new program, and that participants may have made a mistake in their registration. We have done our best to be transparent about the purchase by including a description of the event on the sign up page, notifying participants in the registration form, and then sending out two email notifications after registering, letting participants know that they have selected this option and that they are able to switch out of Impact Bib before August 2nd. We encourage all participants to closely consider their registration options to ensure they’re choosing their preferred option.
If you are registered for the 5K Impact Bib, and would like to switch out of the Impact Bib so you receive a shirt, please email us at info@canadarunningseries.com and confirm your shirt size and gender so we can make the switch for you.
If you would like to switch into the Impact Bib registration, please email us at info@canadarunningseries.com and tell us which sustainability charity (Trees for Life or Trans Canada Trail) you’d like your donation to go towards.
Please note, all switches are subject to space availability, and changes may not be able to be made based on sell-outs or short time frame leading into race day.
Nov 16 2023
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What is the Impact Bib Program?

By | Registration, Registration | No Comments
The Impact Bib Program gives participants the choice about whether to receive a race shirt as part of their race day experience. If a participant chooses the Impact Bib option, a donation will be made to a participating sustainability charity in lieu of a race shirt. On race day, your bib will have an Impact Bib sticker on it to celebrate your choice!
At Canada Running Series, we’re always looking for ways to reduce our environmental impact, and we want to provide our participants with that same ability. By offering the impact bib as a registration option, we allow our participants to be in choice about what they receive as part of their race experience.
Nov 23 2022
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What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

May 18 2021
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What does your registration fee go towards?

By | General, Registration | No Comments

The cost of the registration fee supports the staging of the event, including, but not limited to, the souvenir shirt, finisher medal, personalized bib, food and beverages before, during, and after the event, an official time run on a measured, certified, and secure course, a post-race experience, and more.

The fuller explanation is that we (Canada Running Series) take on all the responsibility and all the risk of the event. If at the end day when everything is paid for, there is a profit, that modest profit goes to CRS. And if there is a loss, that falls on us too. This way, our charities have a wonderful run experience for their community without the work, liability and risk. And this enables them to devote 100% of their time to fundraising, receive 100% of all donations, and have no fear of loss. We do not charge the charities a penny for providing the event and the fundraising opportunity.

May 18 2021
0

If I deferred my 2020 entry, am I automatically registered for the next in-person event or do I have to register again?

By | General, Registration | No Comments

To participate in the 2023 event, you will need to complete the current registration form and enter your deferral code in the Promo Code section.

Find your deferral code by going to https://raceroster.com/dashboard/participants and use the dropdown at the top to search past events. Choose the 2020 Toronto Waterfront Marathon and then find the code under the “Additional Details” portion of your registration.

Jul 22 2018
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Can I change the shirt size I initially requested? How do I change my shirt size?

By | Registration, Registration, Results & Swag | No Comments

Can I change the shirt size I initially requested?

You are able to change your shirt size, based on availability, online before the deadline of September 26th at 11:59 p.m.
How to Change your Shirt Size
1. Login to your Race Roster Participant Dashboard
2. Confirm that you’re managing the correct race registration (2024 TCS Toronto Waterfront Marathon). To switch the event and manage a different race registration click the <- All events button and select the appropriate event.
3. Click the Edit registration button.
4. You will then be taken to the Edit registration details page where you can make any updates to your registration. Each part of your registration is broken up into respective fields.
5. Once you have made the appropriate edits, click the green Save button to complete the process.
After September 26th, there will be an opportunity to exchange the un-worn shirt at the Help Desk on Sunday, October 20th – between 8:30am-3:00pm in Nathan Phillips Square. Exchanges are not guaranteed as they are based on availability.
Jul 22 2018
0

What happens if the event sells out?

By | Registration, Registration | No Comments

Unfortunately, due to course limitations and event permitting, and to ensure we’re creating a positive and safe experience for our participants, there is limited space in each distance.

The TCS Toronto Waterfront Marathon often sells out of some or all distances. Once a distance is sold out, we are unable to open more spaces, and we do not maintain a waitlist for our events.

If an event sells out, entry transfers may still be available from other participants. To learn more about how to transfer a race entry from another participant, click here.

We hope you will join us for another of our Canada Running Series events. You can find our events here: www.canadarunningseries.com