May 13 2024
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Can I switch into or out of an Impact Bib Registration?

By | Registration, Registration, Results & Swag, Results & Swag | No Comments
We understand that the Impact Bib is a new program, and that participants may have made a mistake in their registration. We have done our best to be transparent about the purchase by including a description of the event on the sign up page, notifying participants in the registration form, and then sending out two email notifications after registering, letting participants know that they have selected this option and that they are able to switch out of Impact Bib before August 2nd. We encourage all participants to closely consider their registration options to ensure they’re choosing their preferred option.
If you are registered for the 5K Impact Bib, and would like to switch out of the Impact Bib so you receive a shirt, please email us at info@canadarunningseries.com and confirm your shirt size and gender so we can make the switch for you.
If you would like to switch into the Impact Bib registration, please email us at info@canadarunningseries.com and tell us which sustainability charity (Trees for Life or Trans Canada Trail) you’d like your donation to go towards.
Please note, all switches are subject to space availability, and changes may not be able to be made based on sell-outs or short time frame leading into race day.
Nov 16 2023
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What is the Impact Bib Program?

By | Registration, Registration | No Comments
The Impact Bib Program gives participants the choice about whether to receive a race shirt as part of their race day experience. If a participant chooses the Impact Bib option, a donation will be made to a participating sustainability charity in lieu of a race shirt. On race day, your bib will have an Impact Bib sticker on it to celebrate your choice!
At Canada Running Series, we’re always looking for ways to reduce our environmental impact, and we want to provide our participants with that same ability. By offering the impact bib as a registration option, we allow our participants to be in choice about what they receive as part of their race experience.
Jun 28 2023
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Can I defer my entry due to pregnancy or postpartum?

By | Registration | No Comments
Yes! Please review our pregnancy and postpartum deferral policy below.
Who is eligible:
Anyone who is a registered participant, and is or becomes pregnant prior to race day and chooses to not participate in the event due to such circumstances. For clarification, Canada Running Series considers postpartum to be 24 weeks following the birth of a child.
How to request a pregnancy or postpartum deferral:
To obtain a pregnancy or postpartum deferral, the participant must:
Submit a pregnancy or postpartum deferral request in writing to info@canadarunningseries.com any time after registering for the event, but no later than 14 days before race day.
Provide written confirmation of the participant’s pregnancy signed by a physician, registered midwife, or other medical professional.
What does a pregnancy or postpartum deferral provide:
A participant who obtains a pregnancy or postpartum deferral will have their original registration deactivated and will be provided a promo code that can be used to register for one of the next two subsequent events. The promo code must be used to register for the same Canada Running Series Event as the original registration. If it is not used within the following two years, no refund or additional deferral will be provided.
If a participant becomes pregnant again during a pregnancy or postpartum deferral period, they may request a second consecutive pregnancy or postpartum deferral. This would permit them to defer their race entry a second time.
Canada Running Series will allow no more than two consecutive pregnancy deferral requests per event. If the individual is unable to participate after requesting two consecutive deferrals, the participant understands they will not be offered a refund. However, participants are allowed to request additional non-consecutive pregnancy or postpartum deferrals for future pregnancies.
Nov 23 2022
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What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

Jan 13 2022
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Can I transfer distances?

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You can transfer your entry to the In-Person 5K event on Saturday, Oct 19 online until Thursday, Sept 26 at midnight, pending availability. After this time, distance transfers must be completed in-person at the Expo (Oct 18-19), if not sold out. Transfers to a virtual distance can be processed online until Thursday, Oct 17 at midnight, pending availability. After this time, transfers to a Virtual Event must be completed at the Expo (Oct 18-19).

PLEASE NOTE: 

  • Each registration is restricted to one transfer only. 
  • Registration limits are based on course restrictions, and therefore transfers to a sold-out distance are not available. 
  • The TCS Toronto Waterfront Marathon is not responsible for transfer arrangements made outside of Race Roster. Illegitimate registrations will not be recognized by the event. 

TRANSFERRING YOUR ENTRY: 

  • Once you have completed registration (paying the $10 transfer fee) the difference in price will automatically be refunded and your original registration will be cancelled.   

 

Aug 10 2021
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Can I transfer my bib to someone else?

By | Registration | No Comments

You can transfer your entry to someone else online until Thursday, Oct 17 at midnight. After this time, participant transfers must be completed in-person at the Expo (Oct 18-19). Only the new participant is required to attend. 

PLEASE NOTE: 

  • We do not maintain a Waitlist. 
  • Each registration is restricted to one transfer only. 
  • The TCS Toronto Waterfront Marathon is not responsible for transfer arrangements made outside of Race Roster. Illegitimate registrations will not be recognized by the event. 
  • No exchange of funds is required 

PURCHASING A TRANSFERRED ENTRY: 

  • Do not send funds directly to the Participant. 
  • The participant must initiate the transfer through the Race Roster Transfer tool, and you will receive an email from Race Roster to proceed with the transfer (the participant will require your email address). 
  • You will be charged the registration fee and transfer fee of $10 (plus HST & processing fees). 
  • Only once you receive a confirmation email are you successfully registered for the event. The original participant will then be refunded. 
  • At the Expo, you will receive the original participant’s shirt size and style. There will be an opportunity to exchange the un-worn shirt on race day, after you complete your race, pending size availability. 

TRANSFERRING YOUR ENTRY: 

  • No exchange of funds is required.  
  • You must initiate your transfer using the Race Roster Transfer tool on the registration page (you will require the email address of the individual you are transferring to). 
  • Once they have completed registration (paying the registration fee and $10 transfer fee) your registration fee (less processing fees) will automatically be refunded and your registration will be cancelled.   
TRANSFERS AFTER OCTOBER 17:
Transfers after October 17th must be completed at Race Kit Pickup on October 18th or 19th at the Race Expo at the Enercare Centre, Hall D. See hours and location details HERE.
How to Transfer:
– No exchange of funds is required
– The original participant must send the new participant their bib number (bib numbers will be sent to participants the week of the race), and written permission (digital works) to pick up the bib and transfer the registration.
– The original participant does not need to be present to make this change.
– The new participant must go to Race Kit Pickup and pick up the race kit, including the original participant’s shirt/shirt size.
– The new participant should then take this race kit to the Help Desk at Race Kit Pickup to transfer the registration.
– Once the new participant has completed registration (paying the registration fee and $10 transfer fee) the original participant will automatically be refunded (less processing fees) and their registration will be cancelled.
– As mentioned, participants purchasing a transfer bib will receive the original registrant’s shirt size. There will be an opportunity to exchange the un-worn shirt at the Help Desk on Sunday, October 20th – betwen 8:30am-3:00pm in Nathan Philips Square. Exchanges are not guaranteed.