Enhanced Refund Protection Archives - Toronto Waterfront Marathon

Dec 05 2022

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How do I provide proof of my claim?

By Damien Hope | Enhanced Refund Protection | No Comments

Upon filing your claim HERE, you will have the ability to upload your supporting documents.

To find what supporting documents you need, please refer to the Terms and Conditions HERE.

If you have any refund request related questions, please reach out to help@protecht.com.

Dec 05 2022

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I filed a claim and it was approved, where is my payment?

By Damien Hope | Enhanced Refund Protection | No Comments

Refunds under this program will be paid within 30 days from the date a designated Race Roster Enhanced Refund Program accepts your claim, or from the date that proper written proof of such loss acceptable to them is approved.

If you have any refund related questions, and/or would like an update on the status of your claim, please reach out to help@protecht.com.

Dec 05 2022

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How do I submit a claim?

By Damien Hope | Enhanced Refund Protection | No Comments

If you purchased Race Roster Enhanced Refund Protection during registration, you can file your claim here: https://requestmyrefund.com/enhancedrefundprogram/refund

You can also review the Enhanced Protection’s terms and conditions to see if you’re eligible for a refund by clicking HERE.

For additional information on the Race Roster Enhanced Refund Protection Program, click HERE.

If you have any refund request related questions, and/or would like an update on the status of your claim, please reach out to help@protecht.com.

Dec 05 2022

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If I transfer my registration, is the Enhanced Refund Protection policy applied to the new registration?

By Damien Hope | Enhanced Refund Protection | No Comments

No, the Enhanced Refund Protection does not transfer to the new participant. Once your registration has been transferred, you/the original insurance holder can no longer submit a claim.

Dec 05 2022

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Is there a deadline to submit a claim?

By Damien Hope | Enhanced Refund Protection | No Comments

Yes, written notice of refund request must be given by the insurance holder, or someone acting on the holder’s behalf to an Enhanced Refund Protection Program representative within 30 days after a refund reason first begins or within 30 days of the event date, whichever comes first.

Dec 05 2022

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Does Race Roster’s Enhanced Refund Protection Program require proof when making a claim?

By Damien Hope | Enhanced Refund Protection | No Comments

Yes. Every claim made to Race Roster’s Enhanced Refund Protection Program must be supported with proof of loss and proof of purchase. The required proof of loss will vary depending upon the case.

Any participant that purchased the Enhanced Refund Protection Program and would like a refund can complete the validation form and file their claim HERE.

For any additional refund related questions, please reach out to help@protecht.com.

Dec 05 2022

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What does the Enhanced Refund Protection Offer?

By Damien Hope | Enhanced Refund Protection | No Comments

Race Roster’s Enhanced Refund Protection Program is third-party insurance that covers athletes for reasons such as injury, sickness, and a litany of other covered situations.

To view the Protection Program’s terms and conditions, please click HERE.

For additional information on the Race Roster Enhanced Refund Protection Program, click HERE.

How do I provide proof of my claim?

I filed a claim and it was approved, where is my payment?

How do I submit a claim?

If I transfer my registration, is the Enhanced Refund Protection policy applied to the new registration?

Is there a deadline to submit a claim?

Does Race Roster’s Enhanced Refund Protection Program require proof when making a claim?

What does the Enhanced Refund Protection Offer?

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